Broxbourne Housing Association

Our customers are bright sparks! We are constantly asked to investigate and manufacture innovative products. When we see a good idea we would like to share this information after gaining your permission.

If you have a good idea that is used by your organisation, please share it with us, it may be of great help to others. Contact us now to discuss.

Case Study

'As with all RSLs, we have a statutory duty to inform our tenants each year of the notification of rent increase. We were aiming last year to improve the impact of the letter, making it more user friendly to the tenants, whilst ensuring they receive 100% correct information.

We came up with the idea of printing their details onto a pop-out laminated card. This was very eye catching and encouraged the customers to keep the card as a handy reference guides. The card can be kept conveniently in a wallet as it is credit-card size.

We turned to PSC Systems, our print partner, who already process our swipe card scheme. They helped us finalise the design, and provided comprehensive proofs. They processed and personalised the letters for us and mailed them out, on time, directly to the tenants. The project represented value for money for us and PSC Systems also obtained a substantial postal discount for us.'

The whole exercise was very successful and we have had excellent feedback from our residents. PSC were very helpful and professional throughout, and we will be using their service again in 2011!'